Waterford, Michigan — Waterford Township's police department released an apology on Thursday morning after a 911 dispatcher refused to send help when a 2-month-old baby was accidentally trapped in a hot car, according to a CBS News report.
According to CBS News, Lacey Guyton was visiting her grandmother on Aug. 18 when the doors on her Dodge SUV locked – with the keys and her 2-month-old daughter, Raina, inside. While Guyton tried to smash the front windshield, her grandmother dialed police. Twice, the police dispatcher said the department doesn't send emergency vehicles to deal with keys locked in cars.